Refund policy, version 1
Version 1. Effective 25 September 2026.
This policy covers paid capabilities on Agentic Keychain, a product of Vayu Solutions. The licence of each paid capability, LicenseRef-AK-Paid-Skill, refers to it. The licence text is at https://agentickeychain.com/licenses/LicenseRef-AK-Paid-Skill/
Who refunds
Polar Software, Inc. sells the capabilities as merchant of record, so Polar pays every refund. A full refund includes the tax you paid.
This registry has no route or tool that charges or refunds. Reporting an outcome to the registry does not start a refund: reports do not trigger refunds automatically.
To ask for a refund, or to withdraw, e-mail info@vayu-solutions.nl with your Polar order number or the e-mail address you used at checkout. Do not send your license key. You can also write to Polar at support@polar.sh about your order.
Right of withdrawal (consumers)
If you buy as a consumer and live in the European Economic Area, you may withdraw from the purchase within 14 days after the day of purchase, without giving a reason. You then get a full refund.
You keep this right for the full 14 days, also after you have unlocked and downloaded the capability. Unlocking or downloading does not end it.
How to withdraw: send a clear statement by e-mail to info@vayu-solutions.nl or to Polar at support@polar.sh before the 14 days have passed. You may use the model form at the end of this page, but you do not have to.
When we receive your withdrawal, we confirm receipt by e-mail with the date and time we received it, and we issue the full refund through Polar within 14 days.
Business buyers have no statutory right of withdrawal.
When a capability is not as described
This part applies to consumers by law and cannot be excluded. We apply it to business buyers in the same way.
- If you cannot download the capability, or it does not match the description and evidence shown for your version on its capability page, e-mail info@vayu-solutions.nl and tell us what is wrong.
- We repair it, or supply a version that works, at no charge and within a reasonable time.
- If we do not, or cannot, or the fault is serious, you may have the price reduced, or end the contract and get a full refund. We issue the refund through Polar within 14 days after you tell us that you end the contract.
- If a fault shows up within one year after you received the capability, it is up to us to show that the capability was as described.
These rights come from law (Dutch Civil Code, Book 7, articles 50aa to 50ap, and the matching law of your country of residence). This policy does not limit them.
Other refunds
- Duplicate purchase: if you bought the same capability twice, for example after a checkout that seemed to fail, we refund the second purchase when you ask within 30 days after it. You keep the license key of the first purchase. One purchase covers every version of a capability that is available for unlock, so buying another version of a capability you already bought also counts as a second purchase.
- Before paying again, check the purchases page of Polar's customer portal: a second checkout is a second purchase.
- We give no other refunds. This does not limit the rights above or any other right you have by law.
- Polar may also refund a purchase on its own decision, for example to prevent a chargeback, even where this policy does not require it.
- This policy does not affect your right to dispute a card payment with your card issuer.
What a refund does to access
When we refund a purchase in full, including after a withdrawal, we revoke its license key at Polar. When we reduce the price, we keep the key active. If a payment is charged back, we revoke the key once Polar tells us about the chargeback. If Polar refunds a purchase on its own decision, Polar may revoke the key itself.
Access follows the license status at Polar. A license check is reused for at most 24 hours; entitlements issued on it expire with it, and a download link lasts at most 15 minutes. Once Polar no longer reports the license as granted, unlock is refused from the next check on.
So access ends at the latest 24 hours after the key is revoked. Downloads already made are not recalled. After a full refund, a withdrawal or a chargeback, you must stop using the capability and delete your copies.
Contact
- Vayu Solutions, van Pijkerenlaan 28, 8096 VE Oldebroek, the Netherlands
- E-mail: info@vayu-solutions.nl
- Polar Software, Inc., merchant of record: support@polar.sh
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
- To: Vayu Solutions, van Pijkerenlaan 28, 8096 VE Oldebroek, the Netherlands, info@vayu-solutions.nl
- Or to: Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, USA, support@polar.sh
- I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content:
- Ordered on:
- Polar order number:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date:
Delete I/We and my/our as appropriate.
This text is version 1 (SHA-256 895f3ece923e48e4…), published byte for byte at /policies/refunds/v1/index.md.